Employee and Family Assistance Program

The Employee and Family Assistance Program (EFAP) assists employees and covered family members with personal problems affecting family life, work life or general well-being. For managers and supervisors, the EFAP helps address critical workplace events and crises.


Employee Counselling

All OptumTM counselling services are offered through a variety of service modalities. Depending on client needs, access to counselling services can be provided through in-person counselling, telephone counselling or e-counselling.

Work-Life Advisory Services

OptumTM Employee and Family Assistance Program (EFAP) services have expanded over the years to provide clients support with matters other than those requiring professional counselling.

LiveWell Online User Portal

Help navigating many of life’s milestones

LiveWell is designed to provide users with information, advice and support to help them navigate many of life’s milestones. Employee and Family Assistance Program users can also find out about the services available to them and how to access them.