Critical Incident and Trauma Debriefing

Ensure the well-being of your staff and reduce the long-term effects of a critical incident.

When a critical incident or traumatic event occurs, it is essential to take steps to ensure the well-being of your staff and reduce the long-term effects that such an incident may have on your employees. A “critical” or traumatic incident may include the loss of a colleague, an industrial accident, security threat or terrorist incident. Post-trauma support may also be required where an organization is making large-scale redundancies. Responding promptly when such an incident occurs is vital in achieving a rapid return to normal business functioning with minimal effect on your company’s productivity.

Onsite post-trauma support

To minimize the impact of post-traumatic stress responses on your employees, we provide onsite post-trauma support, for those who have been directly or indirectly affected by a traumatic incident. Support is provided either in group sessions or to individuals (most commonly both). These sessions enable us to identify those in need of ongoing support and to educate those involved about the “normal” and “abnormal” effects of trauma. Our trained responders educate you and your employees about dealing with the aftermath effects of trauma and give you and your team the tools to manage the situation and facilitate a speedier recovery.

Corporate preparedness training

OptumTM trauma response training courses provide your staff with the skills to manage these situations, enabling them to respond quickly and confidently, reducing the impact on both your staff and the functioning of your business.

Our people

In times of crisis, it is important to know that your company is in good hands. Optum has more than 35 years of experience in responding to critical incidents and providing support following a traumatic incident.

Our dedicated post-trauma management team oversees the management of all interventions, monitoring the process from the moment support is requested to the successful completion of any post-trauma intervention and additional support of those affected by an incident.

Optum has consistent success in providing global onsite support to organizations and employees which we can respond to within 48 hours of an incident occurring, if clinically appropriate. Our global reach means we can provide multiple responders to various locations throughout the world to assist in the trauma support.