Training and Development

With OptumTM training and development services, our experienced trainers work with your management team to build a positive and healthy culture within your organization. Through workshops, we offer training for managers on a number of topics including conflict and dispute resolution, stress management and diversity awareness. 

With our training and development services, our experienced trainers work with your management team to build a positive and healthy culture within your organization. Through workshops, we offer training for managers on a number of topics including conflict and dispute resolution, stress management and diversity awareness. 

All workshops are delivered by experienced trainers, in a practical and interactive manner. Our courses are fully evidence-based and evaluated for effectiveness, and our trainers and facilitators are all practising professionals in their chosen areas, with authoritative knowledge and first-hand experience of their subject matter.

They speak the language of their audience and will be able to relate the topic to attendee experience. This ensures credibility, integrity and reliability as well as consistently high quality in terms of content and delivery. We aim to ensure that all our events are informative, engaging and, above all, of practical use to attendees.

Understanding the challenges

Workshops are personalized to meet the organizational objectives and fit the brand, values and culture of your organization. This includes content, format and timing.

Sessions are tailored depending on the number of attendees, skills of the delegates and roles within the organization. They can be delivered in full-day, half-day or hourly face-to-face formats at the company’s offices or another venue of your choice.

Webinars can provide organizations with a time- and cost-effective alternative when trying to provide training with minimal disruption to the working day. Our webinars combine audio and web services to enable you to reach a large number of employees in multiple locations.

Delivering the difference

Workshop and webinar topics include:

  • Stress management and building resilience
  • Bullying, conflict and dispute resolution
  • Change management — including retirement and redundancy support
  • Disaster response
  • The confident manager, performance appraisals and engagement
  • Managing workplace relationships and diversity awareness
  • Team building, time management and work/life balance

Leadership training

It is already known that Employee and Family Assistance Programs (EFAP) contribute to employee engagement and productivity. However, research also shows that employee engagement and workplace productivity depends on an employee’s sense of job satisfaction and one of the critical factors contributing to job satisfaction is effective leadership and management. It is critical for managers to understand the significant differences between leading, managing and technical work, which of the three activities they will gravitate toward, which of the three their job requires most, and how to switch from one to the other depending on the task at hand. Leadership training is highly complementary to EFAP services because they both strive for the same goal which is greater employee engagement, leading to increased productivity.

Manager and Key Personnel Support Line

Optum offers your organization’s supervisors, managers and team leaders access to our Management and Key Personnel Support Line, a telephone-based helpline for brief support and advice on people-related issues both clinical and other. It is designed to provide a sounding board and support to managers seeking reassurance in relation to a managerial decision or conversely assisting in understanding the problem and then in consultation formulating a solution. The support line is accessible 24/7/365 and is a highly effective and valuable component of our EFAP offering.